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shipping and delivery

at pawfriends, we provide clear and reliable shipping information for all orders.
we currently ship within australia only and offer free shipping australia-wide.

shipping coverage

  • shipping area: australia only
  • shipping cost: free shipping australia-wide

order processing time

orders are typically processed within 1–2 business days before dispatch.
business days are monday to friday, excluding public holidays.

estimated delivery time

once dispatched, standard delivery takes approximately
7–15 business days, depending on your location and local courier conditions.

order tracking

all orders include tracking at no additional cost.
once your order has been shipped, you will receive an email with tracking details.
you can also view your order status by logging into
my account and visiting
my orders.

delivery confirmation

a delivery confirmation email will be sent once your order has been marked as delivered.
in some cases, a signature may be required to ensure secure delivery.

undeliverable packages

orders may be returned to us if delivery is unsuccessful due to:

  • an incomplete or incorrect delivery address provided at checkout
  • no recipient available after multiple delivery attempts
  • the parcel being refused by the recipient

if a package is returned to us as undeliverable, our support team will contact you
to discuss re-delivery or refund options.

shipping restrictions

some products may have delivery limitations due to size, weight, or handling requirements.
any applicable restrictions will be clearly noted on the product page.

contact us

if you have any questions about shipping or delivery, please contact our customer support team: