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About PawFriends

Welcome to PawFriends, an Australia-based online store dedicated to pet supplies.
We focus exclusively on serving customers within Australia, offering free shipping Australia-wide
and clear, reliable service for pet owners.

Our Story

PawFriends was created with a simple purpose: to make it easier for Australian pet owners
to find practical, well-designed products for their pets.
We believe pet supplies should be functional, easy to understand, and supported by clear policies
from purchase through delivery and after-sales support.

Our Values

  • Pet-Focused Quality: We select products designed for everyday use, comfort, and practicality for pets.
  • Customer Care: Clear communication and dependable service guide every order we process.
  • Transparency: Product details, delivery timeframes, and policies are presented accurately and consistently.
  • Consistency: Shipping, returns, and contact information remain uniform across our website.

What We Offer

PawFriends offers a curated range of pet supplies suitable for daily care and home use.
Our selection is designed to support common needs for pets, helping owners make confident and informed choices
without unnecessary complexity.

Shipping & Returns

  • Shipping Area: Australia only
  • Shipping Cost: Free shipping Australia-wide
  • Delivery Time: 7–15 business days
  • Returns & Exchanges: Accepted within 14 days of receiving your order

Why Shop With Us

  • Clear Policies: Straightforward shipping and return information with no hidden conditions.
  • Secure Checkout: Trusted payment methods and standard security practices are used.
  • Local Focus: Our service and policies are designed specifically for Australian customers.
  • Ongoing Support: Our support team is available during business hours to assist with enquiries.

Our Commitment

At PawFriends, we aim to provide a dependable and transparent shopping experience.
Our focus is on helping customers understand what they are purchasing, how it will be delivered,
and how support is provided if assistance is needed after the sale.

Contact Us

If you have any questions about our products, your order, or our policies, please contact us: