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privacy policy

at pawfriends, your privacy is important to us.
this privacy policy explains how we collect, use, store, and protect your personal information
when you visit pawfriends.com.au or place an order with us.
by using our website, you agree to the practices described in this policy.

information we collect

when you interact with pawfriends, we may collect the following types of information:

  • personal information: name, email address, phone number, billing address, and delivery address
  • order information: products purchased, order history, and transaction details (payments are processed by secure third-party providers)
  • account information: login details and account preferences if you create an account
  • technical information: ip address, browser type, device information, and pages visited on our website
  • communication preferences: your choices regarding marketing or service-related communications

how we use your information

we use your personal information to:

  • process and fulfill orders placed on our website
  • provide customer support and respond to enquiries
  • send order confirmations, delivery updates, and important service notifications
  • manage customer accounts and improve website functionality
  • send marketing communications only if you have chosen to receive them
  • comply with australian legal obligations and prevent fraud

sharing your information

we do not sell or rent your personal information.
we may share your data only with trusted third parties where necessary to operate our business, including:

  • payment providers: to securely process payments
  • delivery partners: to deliver your orders within australia
  • service providers: it, hosting, and analytics services that support website operations
  • legal authorities: where required to comply with australian law

cookies and similar technologies

we use cookies and similar technologies to ensure the website functions properly,
to analyse site usage, and to improve user experience.
for more details, please refer to our
cookies policy.

data security

we take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
our website uses ssl encryption, and payments are processed through pci dss-compliant payment gateways.
pawfriends does not store full payment card details on its servers.

your rights

under australian privacy laws, you may have the right to:

  • request access to personal information we hold about you
  • request correction of inaccurate or incomplete personal information
  • withdraw consent to marketing communications at any time
  • make a privacy-related enquiry or complaint

data retention

we retain personal information only for as long as necessary to fulfil the purposes outlined in this policy,
meet legal and accounting requirements, and resolve disputes.

third-party links

our website may contain links to third-party websites.
we are not responsible for the privacy practices or content of those external sites.

changes to this privacy policy

we may update this privacy policy from time to time to reflect changes in our practices or legal obligations.
the updated version will be published on this page and will apply from the date of publication.

contact us

if you have any questions about this privacy policy or wish to make a privacy-related request,
please contact us: