PawFriends Shipping and Delivery Information

Free Shipping and Delivery on All Pet Supplies

PawFriends, Australia's premier pet store, is delighted to offer FREE SHIPPING on all pet supply orders throughout Australia. Our commitment to exceptional pet owner service means you can shop with confidence, knowing your pet products will be delivered without any additional shipping costs. We strive to make your pet shopping experience as convenient and worry-free as possible.

No minimum order value required for free shipping
Available to all Australian pet owners
Applies to all eligible pet products in our store

Shipping and Delivery Timeframes

PawFriends collaborates with reliable logistics providers across Australia to ensure dependable delivery of your pet supplies. We work diligently to get your pet products to you as quickly as possible, regardless of your location. Our timeframes provide you with an accurate estimate of when to expect your pet supplies.

Location	Delivery Timeframe	Cost
Metro Areas	7-16 business days	FREE
Regional & Remote Areas	12-20 business days	FREE

Note: Business days are Monday through Friday, excluding public holidays. Please note that delivery timeframes begin from the date of shipment, not the date of order placement. Some pet product suppliers may require 1-2 additional business days for processing before shipping. This ensures all pet supplies are properly prepared and securely packed before being dispatched for delivery.

Tracking Your Pet Supply Shipment

At PawFriends, we believe in transparency and reliability when it comes to your pet product purchases. That's why all PawFriends orders include complimentary tracking. Once your pet supplies have been processed and dispatched, tracking information will be made available to you. You can easily monitor your package and stay updated on its journey until it arrives at your doorstep. You can track your pet supply order through:

Your PawFriends account dashboard
The "Track Order" link in your order confirmation email

Rest assured, we keep you informed throughout the entire process, and you'll know exactly when your pet supplies are out for delivery.

Delivery Confirmation

We take the security of your pet product purchases seriously. When your package is delivered, you will receive a delivery confirmation email. In most cases, the delivery will require your signature to confirm receipt. This ensures that your pet supplies are delivered safely and securely to the correct address. For your protection, the PawFriends Pet Protection period begins once the shipping and delivery is confirmed. This means that if there are any issues with your order, such as damage or incorrect pet items, we will assist you in resolving the matter promptly.

Undeliverable Packages

In some instances, pet supply packages may not be deliverable due to circumstances such as:

Incorrect address information provided during checkout
No one available to receive the pet products after multiple delivery attempts
Refusal of delivery by the recipient

If your pet supply package cannot be delivered, it may be returned to the supplier. In these situations, you may be responsible for the return shipping costs and any applicable restocking fees. To avoid such issues, please ensure that all shipping information is accurate and current during checkout.

International Shipping and Delivery

PawFriends primarily serves Australian pet owners with nationwide domestic delivery options. However, since our pet product suppliers may be located both within Australia and internationally, your pet supplies may be dispatched from different locations depending on the supplier. We do offer international shipping to select destinations, though this is available on a case-by-case basis. If you are outside Australia and wish to place an order for pet supplies, please contact our pet care team for more information about international shipping options and rates. For more information about international shipping and delivery regulations and practices, you may want to refer to the Australian Border Force guidelines.

Shipping and Delivery Restrictions

Some pet products may have shipping and delivery restrictions due to factors such as:

Restriction Type	Details
Size or weight limitations	Large pet beds, heavy cat trees, or bulky enclosures may have special shipping requirements
Regulatory requirements	Certain pet medications and supplements may be subject to legal shipping restrictions
Dangerous goods classification	Items classified as hazardous (some flea treatments, specific cleaners) cannot be shipped through standard methods

If any pet products in your order have shipping and delivery restrictions, this will be clearly indicated on the product page before purchase. Our goal is to ensure a smooth and efficient shipping and delivery process for every pet supply order.

Future Expedited Shipping Options

While our standard shipping and delivery is free, we understand that sometimes you may need your pet supplies sooner. We're currently developing expedited shipping and delivery options that will be available for an additional fee. These premium shipping and delivery services will provide faster timeframes for pet owners who need their orders more urgently. Stay tuned for updates on our expedited shipping and delivery options for pet supplies, which will be announced on our website once available.

Contact Us About Shipping and Delivery

If you have any questions or need assistance with shipping and delivery or any other delivery-related inquiries for your pet supplies, our pet care team is here to help. You can reach us via email or live chat during our customer service hours.