contact us
at pawfriends, we are committed to providing clear and reliable support for our customers.
whether you have a question about a product, need help with an order, or would like to share feedback,
our support team is here to assist.
customer support
- email: [email protected]
- phone: +61 (03) 9768 7026
business hours
our customer service team is available during the following hours:
- monday to friday: 9 AM to 5 PM (AEST)
- saturday and sunday: closed
- public holidays: closed
order support
for questions related to your order, please log in to your account and visit
my account, then navigate to
my orders.
from there, you can view order details, track delivery, or submit a request for support.
feedback & suggestions
we welcome feedback from our customers.
your suggestions help us improve our products and services.
if you would like to share your thoughts, please contact us via email or phone.
mailing address
for official correspondence, please contact our support team by email or phone first.
a mailing address can be provided when required for returns, exchanges, or legal matters.