Prohibited & Restricted Items

Last updated: 5 October 2026

At a glance

• This policy explains what cannot be listed or sold on Pawfriends, and what may be listed only if strict legal and safety requirements are met.
• Pawfriends is operated by HYGGO PTY LTD (ABN 26 680 569 653), trading as Pawfriends, based in Melbourne, Victoria, Australia.
• Contact us at [email protected].
• Today, every product on Pawfriends is sold by HYGGO PTY LTD (ABN 26 680 569 653), trading as Pawfriends. If independent sellers are introduced, they must also follow this policy.
• If you are unsure whether an item is allowed, email [email protected] with the subject line Seller enquiry before listing.

This policy explains what cannot be sold on Pawfriends, and what may be sold only if strict legal and safety requirements are met. Pawfriends is operated by HYGGO PTY LTD (ABN 26 680 569 653), trading as Pawfriends in Melbourne, Victoria, Australia. You can contact us at [email protected]. Emails are usually answered within one business day.

Today, every product on Pawfriends is sold by HYGGO PTY LTD (ABN 26 680 569 653), trading as Pawfriends. We are also opening Pawfriends to independent sellers. When a listing is sold by an independent seller, the seller will be identified on the listing and must follow this policy. This policy applies to every product offered on Pawfriends, whether it ships from Australia or from overseas.

Everything sold on Pawfriends must be legal to sell and supply in Australia and safe for Australian consumers. Sellers are responsible for knowing and following all Australian laws that apply to their products, including Commonwealth, state and territory laws, import rules, product safety requirements, labelling rules and advertising restrictions.

This list is not complete. If an item is unlawful, unsafe, banned, recalled, restricted beyond what this platform allows, or otherwise not suitable for sale in Australia, it is prohibited on Pawfriends even if it is not specifically listed below.

What items are prohibited on Pawfriends?

These items must not be listed, advertised or sold on Pawfriends.

Weapons

• firearms, firearm parts and accessories, ammunition and explosives
• replica or imitation firearms, gel blasters and other items regulated as firearms or prohibited weapons in any Australian state or territory
• prohibited weapons such as flick knives, butterfly knives, knuckle dusters, batons, throwing stars, crossbows, stun guns, tasers and pepper or capsicum spray
• laser pointers above the permitted power limits
• instructions for making weapons or explosives

Drugs, medicines and related items

• illegal drugs, controlled substances and drug paraphernalia
• prescription-only medicines, and therapeutic goods, including medical devices, that are not included on the Australian Register of Therapeutic Goods where required
• products making unlawful therapeutic or health claims
• nicotine vaping products, e-cigarettes and vaping accessories, tobacco and tobacco products
• alcohol

Counterfeit and infringing goods

• counterfeit goods, replicas and inspired by copies that use another brand's trade marks
• items that infringe copyright, trade marks, designs or patents
• unauthorised copies of software, media, games or digital content

See our Intellectual Property & Counterfeit Reporting policy.

Unsafe, banned and recalled products

• products subject to a recall in Australia
• products subject to a permanent or interim ban under the Australian Consumer Law
• products that do not comply with an applicable ACCC mandatory safety standard or information standard, including:

• products containing button or coin batteries that do not meet the mandatory safety and information standards, including secure battery compartments, testing and required warnings on the product and packaging
• furniture that does not meet the mandatory requirements for toppling furniture, including stability testing and warning labels
• children's products and toys that do not meet the applicable mandatory standards, for example products involving small parts, cots, baby walkers, children's nightwear and toys containing magnets
• bicycle helmets, sunglasses and other products covered by a mandatory standard that are not compliant

• electrical products that do not meet Australian electrical safety requirements, including required approvals and marking
• gas appliances that are not certified for use in Australia
• products that are otherwise unsafe or likely to cause injury

See our Product Safety & Recalls policy.

Dangerous goods

• hazardous chemicals, poisons, flammable liquids and gases, fireworks and pyrotechnics
• items that cannot be lawfully shipped by the seller's carrier, including loose lithium batteries where restricted

Animals, plants and biosecurity

• live animals, and products made from protected or endangered species
• seeds, plants, soil, and food or animal products that breach Australian biosecurity import rules

Illegal, offensive and harmful items

• stolen goods
• government documents, identity documents, licences, number plates, uniforms or badges that could be used to impersonate officials
• currency, counterfeit money, and payment cards or gift cards
• personal information, accounts, passwords or hacking tools
• surveillance devices intended for unlawful use
• items that promote or glorify violence, hatred or discrimination, including Nazi symbols where prohibited by law
• material that is refused classification or otherwise illegal in Australia, and any sexual material involving minors
• human remains and body parts

What items are restricted?

These items may be sold only if all applicable laws, standards, approvals, warnings and age restrictions are met. Meeting the conditions below does not guarantee that a product can be listed. We may refuse or remove listings that create legal, safety or compliance risks.

Adult items (18+)

• Adult products are not sold on Pawfriends and must not be listed.

Other restricted items

• Knives and tools with blades such as kitchen, camping and multi-tools may be sold only where legal, and must not be marketed as weapons. Sellers must comply with state and territory age restrictions.
• Food, supplements and cosmetics must meet Australian food, labelling and ingredient requirements.
• Electrical products must meet Australian safety and approval requirements and be supplied with an Australian plug or a compliant adaptor.
• Products with safety warnings must display all required warnings in the listing and on the product or packaging.

How do sellers check whether an item is allowed?

1. Check whether the item is legal to import, advertise, sell and supply in Australia.
2. Check whether any Commonwealth, state or territory licence, approval, certification, warning, labelling or age restriction applies.
3. Check whether the item is subject to an Australian recall, ban, mandatory safety standard or information standard.
4. Check whether the product page accurately describes the item and does not make unlawful therapeutic, safety or performance claims.
5. If you are unsure, email [email protected] with the subject line Seller enquiry before listing.

Our role and orders

For products sold by HYGGO PTY LTD (ABN 26 680 569 653), trading as Pawfriends, the contract of sale is with HYGGO PTY LTD (ABN 26 680 569 653), trading as Pawfriends. We run the website and checkout, take payment, and handle customer service, delivery problems, returns and refunds. Most items are sent directly to the buyer by one of our supply partners, most of whom are outside Australia, mainly in China. Buyers do not need to deal with a supplier directly.

If a listed product breaches this policy, is unlawful, unsafe, or its price or product details are obviously wrong, we may remove the listing or cancel the order before dispatch and refund it in full. Orders may also be cancelled by the buyer free of charge until dispatch by contacting us as soon as possible with the order number. After dispatch, an order can no longer be cancelled.

Payments on Pawfriends can be made by Visa, Mastercard and American Express cards processed by Stripe, Apple Pay and Google Pay on supported devices via Stripe, and PayPal. We do not offer buy now, pay later or instalment services, and we do not accept bank transfer, cash, cheque, cryptocurrency or third-party gift cards. Payment is taken when the order is placed. If a refund is approved, it is sent to the original payment method.

For delivery, returns and refund rules, see Shipping Policy, Returns & Refunds Policy and Buyer Protection.

What happens if this policy is broken?

We may remove listings, cancel orders, withhold payouts where permitted by our Marketplace Seller Agreement, and suspend or close seller accounts. Where required by law, we may report matters to authorities such as the ACCC, the Australian Border Force or the police.

How do I report a listing?

If you see a listing that may break this policy, email [email protected] with a link to the listing and the subject line Prohibited item report.

For intellectual property issues, email [email protected] with the subject line IP complaint. See also our Intellectual Property & Counterfeit Reporting policy.

Related policies

You may also find these pages helpful: About Us, Contact Us, Help Centre, Shipping Policy, Returns & Refunds Policy, Buyer Protection, Payments, Product Safety & Recalls, Intellectual Property & Counterfeit Reporting, Review Guidelines, Terms of Service, Privacy Policy, Cookie Policy, Sell on Pawfriends and Marketplace Seller Agreement.

If Pawfriends ever stops trading, HYGGO PTY LTD (ABN 26 680 569 653), trading as Pawfriends remains responsible for orders already placed, refunds and claims. This policy is governed by the law of Victoria, Australia, without taking away the mandatory consumer protections of the buyer's own country.