Cookie Policy

Last updated: 5 October 2026

At a glance

HYGGO PTY LTD (ABN 26 680 569 653), trading as Pawfriends, based in Melbourne, Victoria, Australia, operates Pawfriends at pawfriends.com.au.
We use cookies and similar technologies to run the website, remember preferences, measure performance and, where used, support our marketing.
Essential cookies are needed for key functions such as sign-in, cart, checkout, payment security and fraud prevention.
You can manage cookies in your browser or device settings, but blocking essential cookies may stop parts of Pawfriends from working.
Questions about cookies or privacy: [email protected] with the subject line Privacy request.

This Cookie Policy explains how HYGGO PTY LTD (ABN 26 680 569 653), trading as Pawfriends, trading as Pawfriends, uses cookies and similar technologies on pawfriends.com.au. HYGGO PTY LTD (ABN 26 680 569 653), trading as Pawfriends is the operator of Pawfriends and the seller for all products currently sold on Pawfriends. This policy should be read together with our Privacy Policy, Terms of Service and Contact Us page.

What are cookies?

Cookies are small text files that a website stores on your device when you visit. They help the website remember things such as whether you are signed in, what is in your cart and your site preferences.

We also use similar technologies, such as local storage, pixels, tags and scripts, which can perform comparable functions. In this policy, we refer to all of these technologies as cookies.

Some cookies are set by Pawfriends itself, also called first-party cookies. Others are set by service providers that help us run the website and our services, also called third-party cookies.

Why do we use cookies?

We use cookies to operate, secure and improve Pawfriends. Depending on the cookie, this can include:

keeping you signed in to your account
remembering items in your cart
processing checkout and payments securely
helping detect fraud, abuse and technical issues
remembering your cookie choices and other preferences
understanding how visitors use the website so we can improve it
measuring the effectiveness of our own advertising, where marketing cookies are used

What types of cookies do we use?

Essential cookies

These cookies are necessary for Pawfriends to work properly and generally cannot be switched off through our site. They are used to:

keep you signed in to your account
remember the items in your cart
process checkout and payments securely, including fraud-prevention cookies used by Stripe and PayPal
protect the website against attacks, abuse and other misuse
remember your cookie choices

Without essential cookies, important parts of the website may not work, including account login, cart and checkout functions.

Preference cookies

These cookies remember choices you make so your visit is smoother and more personalised, such as your region, language or recently viewed items.

Analytics cookies

These cookies help us understand how visitors use Pawfriends, for example which pages are visited, how people find products and where technical errors occur. This helps us improve the website and customer experience. Where possible, we use aggregated or de-identified information for analytics.

Marketing cookies

If we use marketing cookies, they help us measure the performance of our advertising and show you more relevant Pawfriends ads on other websites or services. We do not use these cookies to show you ads from other companies on Pawfriends.

How long do cookies last?

Session cookies are temporary and are deleted when you close your browser.
Persistent cookies remain on your device for a set period, or until you delete them, so settings and preferences can be remembered on future visits.

The exact lifespan depends on the cookie's purpose and the service provider setting it.

How can I manage cookies?

You can control cookies in a number of ways:

Browser settings: most browsers let you view, manage, block and delete cookies. Check your browser's help pages for instructions.
Device or platform settings: your device or browser may offer additional privacy or ad personalisation controls.
Advertising choices: you may also be able to adjust ad personalisation settings in accounts you use with advertising platforms.

If you block or disable essential cookies, parts of Pawfriends may not function correctly, including signing in, saving your cart and completing checkout.

Do cookies collect personal information?

Some cookies collect information that may be personal information, such as an IP address, browser identifiers, device identifiers or account-related identifiers. We handle this information in line with our Privacy Policy.

Some of our service providers may process cookie data outside Australia.

Separately from cookies, when you place an order we disclose your name, delivery address, phone number and order details to the supply partner sending the item to you. Most of those supply partners are outside Australia, mainly in China. More detail is available in our Privacy Policy.

Which third-party services may set cookies?

We use third-party service providers to help operate Pawfriends, including payment providers such as Stripe and PayPal. Those providers may set their own cookies or similar technologies when you use their services through our website. Their use of data is also governed by their own policies.

For payments on Pawfriends, we accept Visa, Mastercard and American Express cards processed by Stripe, Apple Pay and Google Pay on supported devices via Stripe, and PayPal. We do not offer buy now, pay later or instalment services.

How does this policy relate to other policies?

This Cookie Policy forms part of how we explain our data practices and website operation. You may also want to read our:

What if this policy changes?

We may update this Cookie Policy from time to time if the cookies we use change, if our services change or if legal requirements change. The current version will always be posted on this page.

These policy pages were rewritten on 5 October 2026 to be clearer and more complete.

How do I contact you about cookies or privacy?

If you have questions about cookies or privacy, contact HYGGO PTY LTD (ABN 26 680 569 653), trading as Pawfriends at [email protected] using the subject line Privacy request.

You can also email us at [email protected]. We usually answer emails within one business day.