Buyer Protection on eligible orders · Prices in AUD incl. GST · Free shipping Australia-wide
Last updated: 1 October 2026
Before you get in touch, you may find a quick answer in our Help Centre & FAQ. If you still need help, email us at [email protected] – using the subject line shown below helps us send your message to the right team – and we'll get back to you as soon as we can.
Email: [email protected]
To help us help you faster, please include:
For order issues, email us with your order number. We'll contact the seller for you, and if the seller doesn't resolve the issue, we'll handle it as a claim under Pawfriends Buyer Protection.
Email: [email protected] with the subject "Seller enquiry"
For questions about selling on Pawfriends, applying to become a seller or managing your seller account. See Sell on Pawfriends for more information.
Email: [email protected] with the subject "Privacy request"
For requests to access or correct your personal information, privacy questions or privacy complaints. See our Privacy Policy.
Email: [email protected] with the subject "IP complaint"
For rights owners reporting listings that infringe trade marks, copyright or other intellectual property rights, or that sell counterfeit goods. See our Intellectual Property & Counterfeit Reporting policy.
If you think a product on Pawfriends is unsafe or has been recalled, email [email protected] with the subject "Product safety", the listing link and details. If someone has been injured, seek medical help first. See Product Safety & Recalls.
Monday to Friday, 9am–5pm (Melbourne time), excluding public holidays.
Phone: 0493 624 208
You can email us at any time. Messages received outside business hours will be answered on the next business day.
Pawfriends will never ask for your password, full card number or card security code by email, phone or message. If you receive a suspicious message claiming to be from Pawfriends, don't click any links and forward it to [email protected].