Buyer Protection on eligible orders · Prices in AUD incl. GST · Free shipping Australia-wide
Last updated: 1 October 2026
Pawfriends is an online marketplace where you can browse stores from around the world in one place, with one checkout and one set of buyer protections. We're based in Melbourne, Victoria, and we deliver Australia-wide for free.
Pawfriends is operated by HYGGO PTY LTD (ABN 26 680 569 653), trading as Pawfriends.
Every product on Pawfriends is sold by HYGGO PTY LTD, trading as Pawfriends. Each store brings together the range of one of our suppliers, so you can see who makes and sends what you buy, and your order is sent directly by that supplier, in most cases from overseas.
Most products are sent by our suppliers from overseas, mainly from China, and usually arrive within 7–20 business days. Delivery is free to every address in Australia.
Prices are in AUD and include GST, with no delivery charge at checkout. See our Shipping & Delivery Policy for details.
All prices on Pawfriends are in Australian dollars and include GST. Delivery costs are shown at checkout before you pay.
Payments are handled securely through Stripe and PayPal, and we never store your full card number. Learn more on our Payment Methods & Security page.
If an eligible order doesn't arrive, or arrives faulty or not as described, email [email protected] with your order number. We'll contact the seller, and if they don't sort it out, we'll handle it as an Pawfriends Buyer Protection claim. Your rights under the Australian Consumer Law always apply, whether the seller is in Australia or overseas. See our Returns & Refunds Policy.
Sellers must follow Australian law, including the ACCC's mandatory product safety standards and bans. We don't allow counterfeit, recalled or unsafe products. Read our Prohibited & Restricted Items and Product Safety & Recalls policies.
Reviews should help people make good decisions. We don't allow fake or incentivised reviews. See our Reviews & Community Guidelines.
We welcome Australian and overseas businesses that can meet our standards. Find out more on Sell on Pawfriends.
Have a question? Visit our Help Centre or contact us. You can reach our customer support team at [email protected] or on 0493 624 208 (Monday to Friday, 9am–5pm Melbourne time, excluding public holidays).