Company Info
About Us
Contact Us
Faq
Shop Policy
Shipping & Delivery
Return & Refund
Privacy Policy
Term & Conditions
Payment Method
My Account
My Orders
Wishlist
Compare
Need a Help?

terms & conditions

these terms and conditions ("terms") govern your access to and use of
pawfriends.com.au and any purchases made through our website.
by accessing or using this site, you agree to be bound by these terms.
if you do not agree, please do not use our website or place an order.

1. website use

you agree to use pawfriends.com.au for lawful purposes only.
you must not use our website:

  • in any way that breaches applicable australian laws or regulations
  • to transmit malicious software, spam, or harmful code
  • to attempt unauthorised access to our systems or customer accounts

we reserve the right to restrict or terminate access if these terms are violated.

2. account registration

you may create an account via my account to place orders and manage your details.
you are responsible for:

  • providing accurate and complete information
  • keeping your login credentials secure
  • all activity conducted under your account

pawfriends is not responsible for losses resulting from unauthorised account use.

3. orders and payments

  • all orders are subject to acceptance and product availability
  • we reserve the right to cancel or refuse orders where necessary
  • all prices are displayed and charged in australian dollars (aud)
  • accepted payment methods are listed on our payment methods page
  • payments are processed securely through pci dss-compliant payment providers

4. product information

we aim to ensure all product descriptions, images, and pricing are accurate.
however:

  • product colours or appearance may vary slightly due to display settings
  • prices and availability may change without notice
  • we reserve the right to correct errors or omissions

5. shipping and delivery

we ship within australia only.
orders are usually processed within 1–2 business days before dispatch.
standard delivery times are approximately 7–15 business days.

shipping is free australia-wide.
delivery times are estimates and may vary due to courier conditions or public holidays.

6. returns and refunds

returns and refunds are handled in accordance with our
return and refund policy.

  • returns may be requested within 14 days of receiving your order
  • items must be unused and in original condition
  • damaged, defective, or incorrect items qualify for return at no additional cost
  • change-of-mind returns require the customer to cover return shipping

7. intellectual property

all content on pawfriends.com.au, including text, images, logos, and website design,
is protected by applicable intellectual property laws.
unauthorised use or reproduction is prohibited.

8. user responsibilities

by using our website, you confirm that:

  • you are at least 18 years old or have permission from a parent or guardian
  • you provide accurate information when placing orders
  • you will not engage in fraudulent or harmful activities

9. limitation of liability

to the extent permitted by australian law, pawfriends is not liable for indirect,
incidental, or consequential damages arising from the use of our website or products.
our total liability is limited to the amount paid for the relevant order.

10. privacy

your personal information is handled in accordance with our
privacy policy and
cookies policy.

11. governing law

these terms are governed by the laws of australia.
any disputes will be subject to the jurisdiction of australian courts.

12. changes to these terms

we may update these terms from time to time.
any changes will take effect once published on this page.

13. contact us

if you have any questions about these terms and conditions, please contact us: